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Question: Discuss About The Responsibilities Of Clients Under Domiciliary Care? Answer: Introduction The rights and responsibilities of clients under domiciliary care are guided by the Charter of Care Recipients Rights and Responsibilities for Home Care (Australian Government Department of Health, 2017). Also referred to as The Charter it recognises all partners involved in the clients care and it spells out the measures that guide their participation and interactions in the care process. The right to receive dignified treatment The client ought to be treated with respect and dignity regardless of his/her age, lifestyle, culture, or language during all instances that they are receiving care and treatment. The provider/carer ought to uphold the clients dignity and also treat them with respect in all encounters. The client has the right to be involved in decision making The client has the right to be involved in the process of deciding and choosing support that best meets his needs (CentreCare, 2017). He/she should be consulted about his/her needs and preferences. This means that the client can also accept or refuse assistance. This means that the client plays an active role in deciding elements of his/her care and that any care or treatment given should not be just imposed on them. The right to get explanation about the services he/she receives. The provider should develop a written agreement between them and the client which spells out what the client agrees with the service provider. This agreement should include a written plan of the service that the client should receive/expect from the service provider. The right to information The client has the right to be served with information pertaining the care. He/she should be helped in understanding any information that he or she is given. The client is generally supposed to have access to information of the carer's service Act, including the services provided, user rights, policies and procedures, and the procedures for channelling grievances (Carers ACT Australia, 2015). Additionally, a client should also have access to information on any alternative services which could be of assistance to him or her. The right to privacy and confidentiality of the clients personal information. The service provider has a legal obligation of ensuring the protection and proper usage and handling of the clients personal information. The provider is expected to place a high value on the right of the client to have his or her personal privacy protected. The provider should have outlined policies and procedures which are in line with the National Privacy Principles which regulate the collection, storage, security, use and disclosure of personal information (Carers ACT Australia, 2015). The client has to give permission to the provider to store his/her personal information for the purposes of guiding them in the provision of appropriate services to the client. The provider is expected to take all reasonable steps in ensuring that the clients information is accurate, up-to-date, and stored securely and confidentially (Home Care Service of NSW, 2014). The provider should always seek the clients consent before they disseminate the clients information to any other organisation that ma y be seeking to offer services to the client. The client has the right to receive care that takes into consideration their preferences in dimensions of lifestyle, cultural, linguistic, and religious background. The care plan arrived at between the provider and the client should take account of the clients lifestyle, linguistic, cultural and religious preferences in the provision of the services (Home Care Service of NSW, 2014). The client has the right to commenting and/or complaining about services provided The provider has the obligation of giving the client information on how to comment or complain about the services he or she receives. The client can do this without fearing that he or she may lose the care or may be discriminated in any manner (Homecare Australia, 2016). The complaints raised by the client ought to be investigated fairly and confidentially, and also to have correct remedial measures taken to address the clients raised issues. The right to have the fees determined in a transparent, fair and accessible manner. This also includes receiving clear and understandable invoices, and having the fees reviewed periodically and upon the clients request when there are changes in his or her financial circumstances. The charter also states that the client cannot be denied services due to his or her inability to pay a fee for reasons beyond their control (Australian Government Department of Health, 2017) Responsibilities Respect the rights of carers Clients should respect the human, legal and workplace rights of the carers. This includes the right to work in a secure environment. All carers ought to be treated without exploitation, abuse, discrimination or harassment. Abide by the terms and conditions of the written agreement. It is the responsibility of the client to abide by the terms dictated in the agreement. He or she is also expected to acknowledge the possibility of changes in his/her needs and as a result, has the responsibility to negotiate for modifications of care and service (homecaretoday, 2017). Communication with the provider The recipient of the care has the responsibility of giving the provider enough information which will facilitate the development, delivery and review of the care provided. The client should be able to inform the provider of any problems pertaining to the care and services (myagedcare, 2016). If the client also chooses to change the provider of the services, he or she communicate beforehand. Facilitating access It is the responsibility of the client to allow safe and reasonable access to those providing the services outlined in the care plan (Commonwealth of Pennyslyvania, 2005). The client should agree with the client about the services he will receive at any particular time and if he/she wishes not to be provided with the services on a given day, he/she should provide reasonable notice. Payment of fees outlined as outlined in the written agreement. It is the clients responsibility to pay the fees stipulated in the agreement, and/or also negotiate any alternative arrangements in the event of any changes in his/her financial circumstances. References Australian Government Department of Health. (2017, February). Charter of Care Recipients Rights and Responsibilities Home Care . Canberra, Australia: Australian Government Department of Health. Carers ACT Australia. (2015). Your Rights and Responsibilities as a Client. Retrieved from Carers ACT Australia: https://www.carersact.org.au/Assets/Files/rights-responsibilities-client.pdf CentreCare. (2017). Clients Rights and Responsibilities. Retrieved from CentreCare: https://www.centrecare.com.au/about-us/clients-rights-and-responsibilities/ Commonwealth of Pennyslyvania. (2005). Domiciliary Care Services For Adults. In Domiciliary Care (pp. 6-40). Pennyslvania: State of Pennyslyvania. Home Care Service of NSW. (2014). Home Care Service client handbook. Sydney: Home Care Service. Homecare Australia. (2016, January 19). Client Rights and Responsibilities. Retrieved from HomeCare Australia: https://www.homecareaustralia.com.au/homecare-australia-blog/client-rights-and-responsibilities homecaretoday. (2017). Your Rights and Responsibilities. Retrieved from Home Care Today: https://homecaretoday.org.au/consumer/your-guide-to-new-choices-in-home-care/your-rights-and-responsibilities myagedcare. (2016, April 14). Rights and responsibilities - home care. Retrieved from myagedcare: https://www.myagedcare.gov.au/quality-and-complaints/quality-of-care-and-consumer-rights/rights-and-responsibilities-home-care